Return Policy Page
Return Policies
For Vendors:
1. Returns Eligibility:
- Vendors must accept returns for eligible products within the specified return period, as outlined in our platform's return policy.
- Products must be in their original condition, unused, and in the same packaging as received by the customer.
2. Return Authorization:
- Customers must request a return authorization from the vendor before returning any products.
- Vendors should provide clear instructions on how customers can initiate a return, including contact information and any required documentation.
3. Inspection and Approval:
- Upon receiving the returned product, vendors should inspect it to ensure it meets the return eligibility criteria.
- If the product passes inspection, vendors should approve the return and proceed with issuing a refund or replacement as per the customer's preference.
4. Refund or Replacement:
- Vendors should promptly process refunds or replacements for approved returns.
- Refunds should be issued using the original payment method whenever possible.
5. Restocking Fees:
- Vendors may charge restocking fees for returned products, provided it is clearly communicated to the customer before the return is initiated.
6. Communication:
- Vendors should maintain open communication with customers throughout the return process, providing updates on the status of their return and any necessary information.
For Customers:
1. Eligible Returns:
- Customers may initiate a return for eligible products within the specified return period, as outlined in our platform's return policy.
- Products must be returned in their original condition, unused, and in the same packaging as received.
2. Return Authorization:
- Customers must request a return authorization from the vendor before returning any products.
- Customers should follow the vendor's instructions for initiating a return, including providing necessary information and documentation.
3. Packaging and Shipping:
- Customers are responsible for securely packaging the returned product to prevent damage during transit.
- Customers should use a reliable shipping method with tracking to return the product to the vendor.
4. Inspection and Approval:
- Upon receiving the returned product, vendors will inspect it to ensure it meets the return eligibility criteria.
- If the return is approved, customers will receive a refund or replacement according to their preference.
5. Refund Processing:
- Refunds will be processed promptly upon approval of the return and issued using the original payment method whenever possible.
- Customers should allow for processing time and monitor their account for the refund transaction.
6. Communication:
- Customers should maintain open communication with the vendor throughout the return process, providing any requested information and following up as needed.
Both vendors and customers are expected to adhere to these return policies to facilitate smooth and fair returns on our E-commerce platform. If there are any questions or concerns regarding the return process, customers and vendors are encouraged to contact our customer support team for assistance.
17-Feb-2024
About
MyMarket.biz was founded with a vision to revolutionize the e-commerce industry by providing a platform where Stock point, wholesale sellers, retailers, and direct customers can come together to purchase high-quality products at competitive prices. Since our inception, we have strived to create a seamless shopping experience for our customers, offering a wide range of products, from food items to electronics.
